Should you consider virtualization?

Knowing which technology to use and when to use it is key to boosting productivity and reducing costs. One of the best ways to do this is to virtualize your hardware and software. Let’s discuss what that means in practice to help you decide. What is virtualization? Virtualization is the creation of a virtual version […]

Can AI empower customer service agents?

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]

Download our free eBook: It’s full of detailed examples of how managed cloud services save you money START READING
+ +