Is AI-powered VoIP the next step?

The use of artificial intelligence (AI) is becoming increasingly common across numerous industries. In fact, AI-powered Voice over Internet Protocol (VoIP) technology is reshaping business telecommunications. These are the features your company will benefit from the most. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer […]

Can AI empower customer service agents?

Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]

How to build a better chatbot

In today’s tech-centric world, the demand for new apps is overwhelming the supply. Whether due to simple curiosity or just plain excitement, people are usually drawn to chatbots. In time, however, novelty wears thin and people lose interest. This may be partially due to the fact that bots aren’t as engaging as we initially imagined […]

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