ChatGPT has been a major topic of conversation in recent months, and it’s easy to see why. It’s an artificial intelligence (AI) tool that understands and mimics written human language, so that it can engage in seamless conversations and accomplish a wide range of commands.

At a time when the economy is in recession due to the COVID-19 pandemic, small- and medium-sized businesses (SMBs) need a clear advantage against their competitors. Customer service can become the crucial element that makes your company stand out above the rest.

Nowadays, more and more legal practitioners are taking advantage of modern tools that help them do their job more efficiently. It’s no longer just a bonus for lawyers to be tech-savvy — technology is now a nonnegotiable aspect of their work.

But how exactly can technology help lawyers win their cases? Consider the following tools:

#1. Social media
Back in the day, legal practitioners had to go through countless documents, text messages, and call logs to find evidence against the other party.

Email is so ingrained in business communication that many business users don’t realize how this indispensable tool can lead to data compromise. According to research by Proofpoint, 91% of targeted attacks, such as ransomware and phishing, start with email.

In recent years, new technologies have enabled small- and medium-sized businesses (SMBs) to level the playing field with large companies, streamline processes, expand their offerings, and connect with their customers more efficiently. If you own or manage a small business, these are some of the technology solutions you should consider, to gain an edge over your competition.