In today's cutthroat market, exceptional customer satisfaction is your ultimate competitive edge. With so many options available to consumers, ensuring that your customers are happy and well served can be the deciding factor in their loyalty to your brand.

For many employees, long-term remote work sounds greatly beneficial. There are many advantages, including less commute stress. In reality, working from home long-term may also cause burnout because it often involves working unusually long hours, the blurring of personal and professional lives, and far-from-ideal working conditions.

The new normal has changed the way we work and collaborate, and very few aspects of work have undergone a greater change than the business meeting. For many people, virtual meetings are now the only way to interact with their colleagues and this has led to new challenges.

The COVID-19 health crisis has likely changed the future of work forever, with many employees moving out of traditional offices to work in the safety of their own homes. What made this transition possible for businesses are developments in cloud computing and, more importantly, the ubiquity of internet-enabled personal devices.

Your customers are your business’s lifeline. Without them, you would not be able to earn revenue nor reap necessary feedback for product improvement or development. Loyal customers spread your business by word of mouth, too, making them indispensable to your marketing strategy.

Landline phones have been serving business needs for well over a century. However, today’s globalized and connected environment demands more flexible and scalable solutions that are affordable to implement and maintain.

Voice over Internet Protocol (VoIP) offers an alternative way to make and receive phone calls.

A virtual private network (VPN) is a service that encrypts your data as it travels across the internet, and it’s one of the most important security solutions today. According to Statista, the number of VPN users has grown by a whopping 165% between 2017 and 2018. With cybercrime damages predicted to hit $6 trillion by 2021, this rise in usage is no surprise.

Cloud computing is transforming the way companies store and access business-critical applications and data. Syncsort’s 2018 report showed that IT professionals consider business continuity to be the topmost benefit of the cloud. This is no surprise. With the cloud, applications and data are typically stored and accessed securely from a central, off-site location so that business can continue as usual despite unplanned interruptions or incidents.

Email is so ingrained in business communication that many business users don’t realize how this indispensable tool can lead to data compromise. According to research by Proofpoint, 91% of targeted attacks, such as ransomware and phishing, start with email.

It seems that scammers can’t stoop any lower. They are even taking advantage of the viral outbreak that's been causing chaos worldwide: now, 3% of all the world’s spam is COVID-19-related, impersonating organizations like the World Health Organization (WHO) or the United Nations.