Delivering exceptional customer support is no longer an optional add-on — it’s a vital part of building customer loyalty and gaining a competitive edge. But with the rise of artificial intelligence (AI) in recent years, businesses are now grappling with a central question: should they stick with traditional customer support or transition entirely to AI-driven solutions?
The reality is, you don’t have to choose one over the other.
Running a small or medium-sized business (SMB) means making decisions that can shape your success or set you back. From predicting customer trends to optimizing daily operations, every choice matters. But how can you guarantee that you’re making the right choices? Making critical decisions based on gut feelings alone might have worked in the past, but to thrive in today's competitive market place, you need smarter, data-driven choices.
Technology is increasingly blurring the lines between work and personal life. Employees now frequently use personal devices such as smartphones, tablets, and laptops for work tasks. While this setup offers flexibility and can boost productivity, it also introduces cybersecurity risks.
Numerous technology industry experts have shared insights on the key trends businesses should be aware of in 2024. Given the ever-evolving nature of technology and the rapid pace of change, business owners like you might be hesitant to embrace all these new trends.
More people are working from home than ever before because of the pandemic-driven shift to remote working. This is why companies need inexpensive ways to ensure employees can collaborate despite not working in one office. After all, teams still need to report for work, attend meetings, and check in on each other.
When an in-house IT team is too expensive for your business, you can always opt to outsource these services.
Businesses now have the option of partnering with an IT support provider — a third-party team of professionals dedicated to managing your network, its users, and all services and devices involved in your operations.
The increasing amount of breaches, the globalization of supply chains, and greater dependence on technology all increase the likelihood of business interruption. This makes contingency planning more essential than ever..
Consider these findings on disruptive events:
31% of organizations reported revenue losses between $10,000 to $100,000 and data loss due to outages
A data breach results in eight hours of downtime for 40% of small businesses
Losses from data breaches cost $3.92 million, on average
Natural disasters can cause massive damage to public and private infrastructure, resulting in days of downtime.
