Why your small- or medium-sized business should switch to VoIP

Why your small- or medium-sized business should switch to VoIP

More people are working from home than ever before because of the pandemic-driven shift to remote working. This is why companies need inexpensive ways to ensure employees can collaborate despite not working in one office. After all, teams still need to report for work, attend meetings, and check in on each other. Luckily, Voice over Internet Protocol (VoIP) phones significantly ease collaboration challenges.

Your small- or medium-sized business (SMB) needs to leverage the cost-efficient, feature-rich, and flexible VoIP solutions to help mitigate company communication problems now and in the future.

How VoIP works

Unlike traditional phones, VoIP phones don’t require phone lines and mobile towers. VoIP uses cloud technology, making communication possible as long as devices are connected to the internet. If you’re using Skype, Facebook Messenger, WhatsApp, Nextiva, or Google Hangouts, you’re already using VoIP.

The vast adoption of VoIP continues to expand across individuals and business users. This is supported by Persistence Market Research’s finding that the global VoIP services market is predicted to grow exponentially between 2017-2024, with revenues expected to reach $194.5 billion by the end of 2024.

The fact is, VoIP phones offer advantages that have become indispensable for many companies. Pandemic or no, there’s no better time for your SMB to reap the following VoIP benefits.

Easy setup and minimal installation requirements

To start calling or chatting using VoIP, you just need to install a service provider’s application on your desktop computer, laptop, tablet, or smartphone. VoIP settings can even be configured directly on devices, which means you don’t need to call on landline technicians every time you need to tweak phone or app settings. For businesses that are expanding offices or moving to a new location, there’s no need to purchase and set up hardware or install phone cables for different users.

Plenty of useful features

VoIP provides a wide array of features that are extremely practical for remote workers who constantly communicate with colleagues, vendors, or customers. These features include high-definition voice and video calls, call forwarding, voicemail, custom hold music, call analytics, and advanced call recording, to name a few. Your business can work with a local VoIP provider to set up a custom system for your company, so you can select the features you need. What’s more, VoIP settings can be quickly managed from one dashboard.

You can also set up a phone system that allows you to address customer service issues efficiently without having to use personal contact numbers to call clients or third-party vendors.

Flexibility and scalability

VoIP offers unparalleled flexibility compared to landlines. With VoIP, calls, chats, and audio and video conference calls can be done anywhere using any device that’s connected to the internet. This is great for companies that have fully shifted to a remote work setup because staff can be reached whether they’re working from home or while they’re on the go.

If you need to add more users to your company’s internal phone network, you can simply inform your provider and users will be immediately added without having to install new phones. And it’s just as easy to scale down in case your company downsizes.

Cost efficiency

SMBs looking to tighten their communications budget should look into cost-efficient VoIP offerings. For one, international call rates using VoIP are much cheaper than landline rates.

With landlines, the longer the call, the more expensive the call rates. If your business makes many sales and marketing calls to customers overseas, communications expenses can easily skyrocket. With VoIP, making overseas calls — regardless of length — costs much less.

Even if your business doesn’t make international calls, VoIP solutions are still a lot less costly. Many VoIP providers offer a predictable all-in-one pricing that usually includes round-the-clock support and initial setup and installation. And if you’re downsizing your offices, switching to a fully VoIP-based communications system requires practically no additional expenses as staff can use their company-issued or personal devices to communicate with colleagues.

Learn more about how switching to a Voice-over-Internet phone system can improve business communications and cut costs — download our FREE eBook, VoIP Internet-based Phone Systems Chock Full of Features.


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