When transitioning from traditional phone systems to Voice over Internet Protocol (VoIP) solutions, people often overlook the way calls are put on hold. However, doing so means losing opportunities since how customers are put on hold influences whether they wait patiently on the line or hang up.
Many businesses still rely heavily on landline telephones, which remain one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and more reliable option: internet phones.
Moving your business’s resources to the cloud is quickly becoming the mainstream formula for success. But this comes with certain risks and requires careful planning. Your organization’s unified communications system (UC) is no exception and can be more challenging than moving other functions.
When a technology that promises to cut the expense of your old technology in half is released on the market, it certainly can raise some eyebrows. We all know, when a deal sounds too good to be true, it usually is. So when it comes to Voice over Internet Protocol (VoIP) and its claims of radically reducing phone costs, what’s the catch? Here are some issues you need to watch out for.
Communicating with people via tablet, mobile phone, or laptop has never been easier. Thanks to progressively faster and more stable internet connections, Voice over Internet Protocol (VoIP) services have become a more accessible and cheaper alternative to conventional phone calls.
When investing in VoIP phone systems, cost is always an important factor to consider. No matter what features it’s bundled with, a phone system that easily puts you over budget isn’t worth investing in. That’s why it’s important to evaluate the total cost of ownership (TCO) of VoIP systems.
Voice over internet protocol (VoIP) phone systems give employees the freedom to make and receive calls from any location. More importantly, a good VoIP solution allows you to enable work-at-home arrangements that will keep your workers happy and your company productive.
If you’re making or receiving Voice over Internet Protocol (VoIP) calls, you may gather a lot of valuable data without knowing it. Whether you’re still getting accustomed to your new telephone system, or you’re simply unaware of your VoIP data, here are five things you can do to benefit from it.
Even the most attentive customer service representative can make mistakes; after all, he or she is only human. If your business uses VoIP as its telephony solution, errors can be lessened through call recording. Find out how this helpful VoIP feature can benefit your organization.
Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type.
