Remote monitoring and management (RMM) is one of the most critical services and applications offered by a managed services provider (MSP). RMM is a type of software that tracks, monitors, and manages endpoints to improve efficiencies and increase revenues.

Since its inception, cloud services has become an in-demand enterprise technology, especially for small- and medium-sized businesses (SMBs). According to a Gartner survey of 699 US-based SMBs in 2017, 62% are already using cloud computing, while 33% are planning to implement the technology.