Artificial intelligence (AI) is no longer a concept of the future but a reality shaping our present. Integrated into everyday software, it streamlines and automates tasks, enabling people to work more efficiently with less effort. But by 2026, AI will take an even larger role in day-to-day operations, reducing manual work and giving teams more time to focus on meaningful tasks.

Starting a small or medium-sized business (SMB) is a thrilling adventure, but it also requires juggling numerous tasks at once. The good news? Artificial intelligence (AI), once reserved for corporate titans, is now accessible to smaller organizations, helping them achieve their goals more efficiently.

If your idea of artificial intelligence (AI) is still just ChatGPT, then you’re missing out on some highly useful business tools available these days. Like many small and medium-sized businesses (SMBs) who have adopted this technology, you too can streamline your operations, make well-informed decisions, and improve your customer service with the help of AI.

However, your AI tools can only deliver powerful results if your business foundation is strong.

Cybersecurity threats are on the rise, with businesses of all sizes becoming frequent targets. A huge percentage of cyberattacks stem from human error, making employee cybersecurity awareness training more critical than ever. 

For both employees managing sensitive data daily and business owners seeking to protect company assets, this guide outlines the importance of cybersecurity awareness and discusses the essential topics every cybersecurity training program must include.

Delivering exceptional customer support is no longer an optional add-on — it’s a vital part of building customer loyalty and gaining a competitive edge. But with the rise of artificial intelligence (AI) in recent years, businesses are now grappling with a central question: should they stick with traditional customer support or transition entirely to AI-driven solutions?

The reality is, you don’t have to choose one over the other.

Running a small or medium-sized business (SMB) means making decisions that can shape your success or set you back. From predicting customer trends to optimizing daily operations, every choice matters. But how can you guarantee that you’re making the right choices? Making critical decisions based on gut feelings alone might have worked in the past, but to thrive in today's competitive market place, you need smarter, data-driven choices.

Technology is increasingly blurring the lines between work and personal life. Employees now frequently use personal devices such as smartphones, tablets, and laptops for work tasks. While this setup offers flexibility and can boost productivity, it also introduces cybersecurity risks.

Numerous technology industry experts have shared insights on the key trends businesses should be aware of in 2024. Given the ever-evolving nature of technology and the rapid pace of change, business owners like you might be hesitant to embrace all these new trends.

More people are working from home than ever before because of the pandemic-driven shift to remote working. This is why companies need inexpensive ways to ensure employees can collaborate despite not working in one office. After all, teams still need to report for work, attend meetings, and check in on each other.

When an in-house IT team is too expensive for your business, you can always opt to outsource these services.

Businesses now have the option of partnering with an IT support provider — a third-party team of professionals dedicated to managing your network, its users, and all services and devices involved in your operations.