Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features.

VoIP has been a popular communications solution for many small businesses for quite some time now, simply because doing business over any IP device is a whole lot easier compared to using a traditional phone. However, did you know that your VoIP service offers useful features you may not even know about? Here are some to take note of to save yourself the trouble of doing things the old-fashioned way.