From the telephone to email, technology has continually shaped how businesses connect with customers, with each new innovation building upon the last. Nowadays, artificial intelligence (AI) is enhancing Voice over Internet Protocol (VoIP), leading to more efficient, impactful customer interactions.

With the rise of remote and hybrid work environments, Voice over Internet Protocol (VoIP) has become a must-have for businesses. This technology offers two options: VoIP softphones and hardphones, each with its own pros and cons. In this article, we’ll discuss the differences between these two VoIP solutions and help you determine which one is best suited for your needs.

Voice over Internet Protocol (VoIP) downtime poses a serious risk, affecting productivity, client relationships, and revenue. However, by proactively implementing these seven strategies, you can keep your VoIP system running smoothly.
Pick a dependable VoIP service provider
A reliable VoIP system starts with selecting the right provider.

Voice over Internet Protocol (VoIP) systems have emerged as a vital communication tool for businesses of all sizes. However, when these systems fail, it can negatively impact operations, productivity, and customer relationships. To prevent costly downtime, consider these seven strategies for keeping your VoIP system running smoothly and your business connected.

Voice over Internet Protocol (VoIP) offers a range of benefits for organizations, including enhanced call quality, greater scalability and mobility, and reduced operational costs. However, it also introduces specific security risks, and among them are telephony denial-of-service (TDoS) attacks.

From cyberattacks to human error, your business communication tools are constantly at risk. This guide explores the critical importance of securing your Voice over Internet Protocol (VoIP) and communication systems, offering practical strategies to protect your team and customers while creating a safer, more reliable environment.

With more teams working remotely, modern phone systems are evolving fast. Discover how Zoom Phone compares to traditional Voice over Internet Protocol (VoIP), and learn which one is right for your company’s needs, budget, and tech comfort level.
What’s the difference?
Traditional VoIP systems have been around for a while, enabling phone calls over the internet instead of using traditional phone lines.

Does your Voice over Internet Protocol (VoIP) system sound like a bad radio signal sometimes? Good news! VoIP Quality of Service (QoS) can eliminate those dropped calls and choppy connections. Here’s what you need to know.
What is VoIP Quality of Service?
VoIP QoS refers to managing and prioritizing the flow of network traffic through your router to maintain a reliable and high-quality calling experience.

Mark your calendars: May 5, 2025 is the date Microsoft pulls the plug on Skype. For many businesses, this signals a necessary shift toward more robust and feature-rich communication platforms. Instead of viewing this as an inconvenience, see it as an opportunity to level up your team's connectivity and efficiency.

Modern businesses run on communication — both within teams and with customers. That’s why more small and mid-sized businesses (SMBs) are integrating UCaaS and CCaaS to create a more connected and responsive workplace. This article explores how a unified approach can simplify communication and reduce costs while also offering practical steps for combining the two solutions effectively.