Wanting to try Voice over Internet Protocol (VoIP) for your business but worried your internet bandwidth might not be able to handle it? A unstable connection can result in poor call quality, echoes, or dropped calls — frustrations no business wants to deal with. To help facilitate a smooth communication experience, we’ll break down VoIP bandwidth requirements, explore the factors that affect performance, and share tips to guarantee crystal-clear, seamless business calls every time.
What is the importance of VoIP bandwidth?
Bandwidth refers to how much data your internet connection can handle at any given moment. VoIP systems turn your voice into small packets of data that travel through the internet to the person on the other end of the call. If your connection doesn’t have enough bandwidth, those packets might get delayed, lost, or arrive out of order. That’s when issues such as robotic voices, echoing, or dropped calls occur. For businesses that rely on flawless communication with clients and colleagues, having sufficient bandwidth is a must.
How much bandwidth does a VoIP call use?
The bandwidth a VoIP call consumes depends primarily on the codec it uses. A codec is the process (either via software or hardware) that compresses and decompresses audio to make it suitable for transmission over the internet. Here’s an easy-to-digest table of the most common codecs and their approximate bandwidth requirements per call:
| Codec | Bandwidth per call(up/down) | Recommended usage |
| G.711 | 80–90 Kbps | An uncompressed codec that suits offices that prioritize high call quality, despite its higher bandwidth requirements |
| G.729 | 30–40 Kbps | Relatively compressed yet perfect for businesses managing high call volumes, even with restricted bandwidth |
| G.722 | ~50–80 Kbps | For businesses seeking HD voice quality surpassing traditional landlines, while balancing call clarity and capacity |
It's important to note that these numbers represent one-way data usage. During a call, the same amount is used for both sending and receiving voice data. For example, a single G.711 call requires approximately 170 Kbps in total — 85 Kbps for upload and 85 Kbps for download.
What common factors affect bandwidth usage?
Bandwidth per call is just the start. Other factors can increase your overall data needs:
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Number of concurrent calls: More people talking equals more bandwidth needed.
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Background internet usage: Streaming, large downloads, or video conferencing can compete for bandwidth.
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Network congestion: Shared networks or peak usage hours can slow things down.
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Quality of Service (QoS) settings: Without proper network prioritization, VoIP traffic might get delayed or dropped.
What’s the minimum bandwidth you need?
To determine your ideal bandwidth, use this formula as a starting point:
(Bandwidth per call) × (Number of simultaneous calls) = Required bandwidth
For instance, if your office handles 10 G.711 VoIP calls simultaneously, then:
87 Kbps (per call up/down) × 10 calls = 870 Kbps (upload) + 870 Kbps (download) = 1.74 Mbps total
As a rule of thumb, add 20–30% more bandwidth than your calculation requires to account for fluctuating network demands and other factors.
Tips to optimize VoIP bandwidth
You don't need to sign up for the fastest internet plan to enjoy better call quality — just a few smart adjustments can make all the difference. Here’s how to get the best performance out of your current setup:
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Prioritize VoIP traffic:
Adjust your router’s QoS settings to prioritize VoIP data, ensuring it flows smoothly without being interrupted by less important traffic. -
Upgrade your internet plan: If interruptions are a common issue, it might be time to upgrade to a plan with faster speeds or increased bandwidth.
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Use wired connections: For a more reliable and interference-free connection, opt for Ethernet cables over Wi-Fi whenever possible. Wired connections offer greater stability and consistency.
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Monitor your network: Use tools to keep track of network performance, helping you identify traffic spikes or devices causing congestion.
VoIP is a powerful and flexible communication solution, but it needs sufficient bandwidth to function optimally. Whether you're running a small business or just setting up a home VoIP system, understanding your bandwidth needs helps you avoid call quality issues and keep your communication clear.
Learn more about VoIP by talking to our experts. Contact us today.
