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Business
was good for the 75-person law firm specializing
in personal injury. The firm felt it was
time to make a change and hire a new technology
support company. “Since employing
NetQuest we have been able to reduce our
IT support payments, but we feel we have
gained a broader knowledge base.”
NetQuest’s flat-rate TotalCare plan
redefined the law firm’s confidence
in their service provider. Including a professionally-staffed
help desk to handle all daily issues that
users may experience, TotalCare also includes
Vendor Management services, freeing staff
to focus on the reason they were hired,
and round the clock Network Monitoring,
to insure immediate response in addressing
issues before they affect productivity.
“Our old IT company had individuals
who were knowledgeable about specific subjects,
whereas each of NetQuest’s engineers
I have met to date seem to have an all-inclusive
knowledge of…..the functions of our
network….I feel that we have had an
excellent return on investment.”
Nancy Garrett
Practice Administrator
Saiontz, Kirk & Miles P.A.
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| TotalCare IT
Service Plan |
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| NetQuest
delivers proactive maintenance services
through our flat fee TotalCare Service
Plans. Designed to reduce your costs,
increase your profits and mitigate your
business risks, we partner with you
as your Virtual CIO and IT Department,
allowing you to focus on running your
business, not your technology. |
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Technical
Operations Center
- Rapid Response
- Certified Technicians
- Published SLA
and Escalation
Process
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Our
relationship begins with evaluating
your current state of technology, including
infrastructure, hardware and line-of-business
applications and vendors. We work with
you to identify your critical business
processes, pain points and vulnerabilities,
and perform a threat analysis to determine
your
business risks. Completing this process
allows us to design a Technology Plan
that aligns with your long-term business
goals. |
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24x7
Network Monitoring
- Monitors Health
of Network Devices
and Line of Business
Applications
- Diagnoses problems
before they occur
- Immediately
Alerts NOC Staff
of critical issues
for instant response
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| We become an extension
of your business, and true Partner.
Because our Service Plans are based
on a flat monthly fee allowing you the
ability to budget your IT costs annually,
we assume both the financial and technical
risks in our relationship, fueling our
commitment to continuously identify
and deliver solutions that improve your
efficiencies and reduce downtime –
as a true Partner should. |
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Vendor
Management
- Manages all
infrastructure/line
of business vendors
- Recaptures
your staff’s
lost productivity
- Allows you to
run your business,
not your vendors
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