Redefining Network Confidence

We found NetQuest through a referral from our telephone vendor. “We were looking to take advantage of new technology at the time. “We wanted to set up a network, and use T1 lines for both voice and data, which at that time was untried.” “Through my dealings with NetQuest I became a lot more comfortable with the concept, and I saw how it could make us more efficient, and save us some money as well.”

When the time came to move into a new medical office after 35 years in one location, NetQuest took charge of the network transition. “We didn’t have any downtime from a computer or telecommunications standpoint.” “We had complete confidence in NetQuest and they really served us well.”

NetQuest works closely with each client to act as their business partner. “I come in with some ideas, or they will come to us with some recommendations, as they did with web-based spam filtering software. It proved not only more effective but more economical as well. Plus, as a medical office, we’ve had discussions with them about the nature of some of the work that we do, to make sure the data is always kept safe and secure.”

“If you’re looking for a company that will provide comprehensive service and will give you peace of mind, NetQuest is that company.”

Geoff Failla, CEO
Advanced Centers for Orthopaedic Surgery and Sports Medicine


FAQ


	Why should I sign up for your TotalCare plan? Most businesses that contract with an outside IT provider on an hourly or as-needed basis experience network problems in spurts (i.e. one month may be problem free, while the following month may be a network nightmare). This arrangement puts you—and your IT support provider—in a reactive, rather than, proactive position. And that’s never a good place to be. NetQuest’s unique flat fee service plan gives you unlimited IT support for the same monthly rate. Imagine never having to worry about surprise IT invoices. On average, our clients save 30 to 50 percent each year on IT costs by switching to NetQuest. We also produce comprehensive monthly reporting on all services provided. With our flat fee plan, you can rest assured that our certified consultants and engineers are using multiple strategies—from daily network monitoring to server maintenance—to stop network problems before they start. The better we manage your network, the less you will see of us. But if a problem does arise, we will be on the case, working nonstop to get you up and running. What does NetQuest’s flat fee service plan include? Our flat fee plan includes the following proactive equipment, operating systems and appli cations maintenance and monitoring: Patch management and service pack updates Anti-virus monitoring 24/7 World class anti-spam filtering Backup monitoring and restoration services Disk and memory optimization User account maintenance Network and Internet connectivity Comprehensive vendor management for any service attached to the network such as phone service and equipment copier/fax/scanner/ document imaging, business applications and hosted Web site/domains Remote help desk access Lab/bench service Server maintenance PC, laptop, and PDA service Routers,switches, and hubs Is anything NOT covered by the flat fee plan? The following costs are not covered: Replacement hardware and software Shipping Software licensing, renewal or upgrades Special projects NetQuest will never perform any of the above services without your approval. To help you budget for these added costs, we will provide you with as much advance notice as possible. What other services and solutions do you provide? Additional services include: Voice and data integration T1 line solutions Voice-over IP Web development Disaster recovery Project management Is technical support available after hours and on weekends? Yes. Our help desk is available 24 hours a day, seven days a week What if we already have an internal IT support staff? No problem! Many of our clients have a designated staff member with specialized knowledge relating to their line of business software. We partner with this person to eliminate their time when it comes to hands on technology hardware issues. Clients with this arrangement count on NetQuest for critical network support functions, such as server maintenance, user account administration, security and advanced application support. Can NetQuest provide hardware and software recommendations? Absolutely! Our specialized knowledge allows us to offer you expert, objective hardware and software recommendations for your network.